Client Services
Client Services provides second-tier support to Technology Support Center by troubleshooting and resolving complex problems with a multitude of corporate devices.
Computers
- Leverage centralized management tools such as Active Directory, KACE Systems Deployment and Systems Management appliances, Microsoft System Center Configuration Manager, CyberArk Endpoint Privilege Management (EPM), Deep Freeze Enterprise software and VMware virtualization technology to secure, support, maintain and manage the client workstation environment for faculty, staff and ³Ô¹ÏÌìÌà lab facilities.
- Develop, test and deploy standard workstation images.
- Leverage Dell EMC and AppleCare certified technicians to maintain ³Ô¹ÏÌìÌà computer assets throughout the acquisition and disposal lifecycle.
- Support day-to-day use and security of workstation environment.
- Provide malware remediation of compromised workstations.
- Assist with disconnecting and relocating equipment when departments are moved and/or relocated.
- Provide computers and peripherals, as requested, for ³Ô¹ÏÌìÌà sponsored programs and events.
Mobile devices
- Recommend, configure and support mobile devices including, but not limited to, smartphones, tablets, e-readers and convertible devices.
Printers
- Support, repair and maintain networked and local printers.
Additional Services:
- CyberArk Endpoint Privilege Management (EPM) (formerly Viewfinity)
- KBOX, a systems management appliance
- Virtual Lab